| Element List | Explanation |
|---|---|
| Introduction | Alkhaleej Training and Education Company announces that one of that one of its wholly-owned subsidiaries (Advanced Communications Systems and Solutions Company - Smart Link) has signed a contract with the Ministry of Foreign Affairs – General Diwan for the implementation of the Contact Center – Phase Three project for a period of three years. |
| Date of Announcement of the Award | 2026-02-10 Corresponding to 1447-08-22 |
| Contract Subject Matter | Implementation of the Contact Center – Phase Three project for the Ministry of Foreign Affairs – General Diwan – for a period of three years. |
| The Entity with Which the Contract was Signed | Ministry of Foreign Affairs |
| Date of Signing the Contract | 2026-02-10 Corresponding to 1447-08-22 |
| Contract Value | The contract value is 67,498,249 Saudi Riyals, including VAT. |
| Contract Details | The subsidiary, Advanced Communication Systems and Solutions Company (Smart Link), will undertake the operation of the Ministry of Foreign Affairs Contact Center – Phase Three. This phase aims to achieve a comprehensive technological and operational transformation of the Contact Center, enhancing service quality and delivering an exceptional beneficiary experience across all channels. This will be accomplished through the deployment of the latest technologies in the fields of artificial intelligence, omnichannel operations, advanced analytics, and cloud computing, ensuring the provision of flexible, secure, and efficient services to all beneficiaries inside and outside the Kingdom. |
| Contract Duration | Three years commencing in 2026. |
| Financial Impact and the Relevant Period | The contract is expected to have a positive impact on the financial results for the fiscal years 2026, 2027, and 2028. |
| Related Parties | There are no related parties. |